POET will showcase ideas on Telehealth work flow as we find them. Be sure and check the comments for new ideas or add your own ideas!
Resource MGMA community
Does anyone have a tested and working workflow for telemed? Something like the following?
1. Review appointment list for appropriate diagnosis and problems to perform telemed
2. Reminder call to patient includes survey to see if they would qualify for telemed visit
3. If video capable, Send patients instructions to install app to phone and request confirmation via email that they have received the invite
4. If not video capable, review if patient is appropriate for televisit only
5. When appointment arrives, staff person pulls up video conf on designated laptop or pc and does initial intake of questions for the physician
6. when completed patient waits for physician to enter the room
7. physician performs video visit and documents in the record.
Another MGMA community resource. From an office manager in Ohio. Zoom (a meetings and workplace app) for example is very easy to use but it is not on the list suggested by CMS The problem with Skype and Messenger is that they generally require setting up user specific accounts on both ends. My test run with Zoom was simple and we just sent the meeting link to the phone or to the email of the test recipient. Other opinions would be welcome.