HSConnect provider portal/MHK FAQ 11/23/20

As you are likely aware, the HSConnect provider portal underwent an MHK integration on 10/30/2020. The MHK implementation team created an FAQ to reflect some recent questions and answers that a provider staff member may have. The updated provider portal document is available here on Ink, Just a click away.

New coding guidelines a recipe for improved revenue 11/20/2020

Bill Dacey, MHA, MBA, CPC-I is principal in The Dacey Group, Inc., a consulting firm dedicated to coding, documentation and compliance concerns for physicians. 

To view this complete article

POET Thanksgiving Closure

36 Guidelines to Evaluate a Practice Management

Need to know where to begin:

  • Financial Management – Billing and Collections
  • Financial Management – General
  • Personnel Management
  • Marketing and Practice Promotion
  • Self Development
  • Leadership Skills

To view the entire checklist

Clash of the Titans? CHI vs BCBSTX

BCBSTX and CHI (CommonSpirit) are clashing over their contract.

CHI has given termination notice to BCBSTX. The termination is effective after December 16, 2020 according to a letter received from BCBSTX.

This termination will affect physicians with privileges ONLY at CHI hospital and not with another in network facility. This is because physicians are required to have privileges with an in network facility.

If you also are “on staff” at Woodland Heights or another in network facility this does not affect your credentialing with BCBSTX.

Physicians may reach out for privileges with other in network facilities OR Physicians may have arrangements for care of their patients at other in network facilities if necessary.

POET has not mentioned this before because most of the time these situations are resolved at the last minute. We believe both parties need each other and therefore will find a solution.

We have had a few calls asking what physicians can do. Since BCBSTX has state employees, we suggested reaching out to your legislators. It seems unfair for patients and physicians to be caught in the middle of the clash of the titans.

Just when you thought you could believe 11/13/20

According to United HealthCare there will no longer be a Provider Advocate, as in the past. Please follow the links from the previous post (UHC New Service Model for Claim Reconsideration, July 9, 2020) for information on UHC’s new service model,  how to check eligibility and benefits, referrals, Auths and claim reconsideration, etc.. Click here to review email from UHC.

Optimizing Advanced Practice Providers

MGMA, October 2020

The COVID-19 pandemic has amplified the previously growing importance of advanced practice providers (APPs) in care delivery and practice performance.

Increasing demands for healthcare point to a projected physician shortage, estimated to reach between 54,100 and 139,000 physicians by 2033.1 One strategy to address this shortage is to close gaps in primary care access through increased use of APPs. One estimate points to expanded use of nurse practitioners (NPs) could reduce primary care physician (PCP) shortages by 70%.2
Many practices already recognize the substantial boost that APPs can provide to practice performance, with APP utilization growing. MGMA data show that almost 67% of Better Performer practices employ APPs; for physician-owned practices, that rate jumps to
almost 87%.3

For the full Article

Cigna Online Appeals and Claim Reconsideration 11/9/2020

Now you can submit appeals and claim reconsideration requests online for medical claims using the Cigna for Health Care Professionals website (CignaforHCP.com). This is an enhancement you’ve been asking for and we’ve been working hard to provide you with an easy-to-use tool

For the full article

Ransomware Threat Targeting HealthCare Providers. 11/09/2020

You can’t afford to continue to look the other way.

SOME GREAT TIPS TO SHARE WITH YOUR STAFF.

[embeddoc url=”https://community.poetllc.org/wp-content/uploads/2020/11/Ransomware-Threat-Targeting-Health-Care-11062020.pdf” download=”all” viewer=”google”]

HEIGHTENED RANSOMWARE THREAT: ACTION STEPS

MGMA members-the federal government has announced a heightened risk of malware/ransomware attacks on the healthcare industry-including physician practices and inpatient facilities. We wanted to identify some actions you can take to reduce your risk and resources to assist you.

Actions to reduce your risk:

  • Discuss the issue of cybersecurity with your IT/website vendor and have them block known sites that provide known functionality to the malware (reference the IOC list below)
  • Have your IT/website vendor monitor endpoint detection on servers and workstations for changes in applications and running services
  • Have your IT/website vendor monitor all new account creations. Especially critical are those with administrator access
  • Have your IT/website vendor confirm that your data backup systems are in place and working effectively. Remember that offsite data storage is preferable
  • Ensure your practice’s business continuity and disaster recovery plans are up-to-date and readily available
  • Discuss the heightened threat with your administrative and clinical staff and the increased need to stay highly diligent during this time
  • Consider instituting a practice-wide policy prohibiting staff use of personal email accounts as a method to decrease your risk
  • Remind staff not to open emails and/or attachments from unknown senders (and even be cautious with attachments from recognized senders)
  • Encourage staff to inform you regarding any suspicious email or cyber incident

Robert Tennant MA
Director of Health Information Technology Policy MGMA Government Affairs
Washington DC