Medicare Patient Additional Support

Have You Identified Patients That Need Additional Support?

Physicians may refer Cigna Medicare patients to Cigna’s multiple Care Management (Patient Support) programs. Simply by sending an email to the Care Management team at [email protected]

To request an eligibility assessment review for your patient or learn more, contact Cigna Medicare Advantage patient support programs:

Include:

  • Provider Name and Phone #
  • Patient Name
  • Patient Healthplan ID #
  • Any additional information we may need relevant to medical, pharmaceutical, behavioral, or SDOH needs

Remember to use secured email when sending patient PHI or diagnostic information in order to protect patient information.

Prevent Improper Code Bundling

Physicians can take advantage of a new Medicare tool to sort through service codes that can be bundled together for claims payment – and AVOID improper billing.

The CMS recently released the National Correct Coding Initiative (NCCI) procedure-to-procedure (PTP) lookup tool to promote accurate code-bundling and prevent improper payment of Medicare Part B and Medicaid claims when incorrect code combinations are reported.

Available via Texas’ Medicare contractor Novitas Solutions, the tool is further designed to help physicians identify when certain pairs of codes are subject to automated edits.

AND FOR EVEN MORE TOOLS

CLICK ON ANY OF THE BUTTONS BELOW

Sorry, today's weather went to my skull. ~Seymore Bones

CIOX What Are Your Options

Did you say Cyclops?

Or was that Sick Ox? 

No, Silly. CIOX

Medical records can be submitted through the following options:

1. PROVIDER PORTAL:
Upload the medical records to Ciox’s secure
provider portal at https://www.cioxlink.com
using the following credentials:
Username: C34765843
Password: eeE4^fe8

2. REMOTE EMR Retrieval:
Set up secure remote connection from a
provider site’s EMR directly to Ciox for timely
off-site remote retrieval of records with
trained associates at Ciox by
contacting 1-877-445-9293

3. ONSITE Chart Retrieval:
Schedule on-site retrieval with a complimentary Ciox
Chart Retrieval Specialist or review any aspects of the on-site retrieval services at Ciox by
contacting 1-877-445-9293

4.FAX:
Send secure faxes to 1-972-957-2216

5. MAIL:
Mark “Confidential” on the envelope and mail the medical records to: CIOX Health
2222 W. Dunlap Ave. Phoenix, AZ 85021

Humana Physician News Q1 2023

Just to mention a few topics:

  • Financial Assistance for patients
  • Real-time Benefit check
  • Medication reconciliation for reduced hospital readmission

UHC Reconsideration and Appeals Going Digital

This change affects Commercial and MA health care professionals.

What you need to know about the change at UHC

UHC Network News

Cigna 1st Qtr 2023 Network News