If you are experiencing an issue with HSConnect, Please Read.
From HealthSpring regarding referrals: Our apologies for the inconvenience and confusion, but this is a known issue within the HSConnect/MHK platform. All of our specialists are showing non-participating in HSC/MHK as of 2021 for some reason, even with a correct NPI of a participating specialist. It is currently being researched and examined on this end. In the meantime, my understanding is that the PCP can still submit the referral despite the notification – it’s just causing some confusion to see a par provider listed as non-par. We’re hoping to rectify the issue as soon as possible as to limit the disruption for our physician offices and members.
If you are having an issue checking eligibility, you may do so via automated phone system:
1-800-230-6138, option 1
To request HSConnect support (Please take screen shots if possible) Email:[email protected]