Seven easy ways to expedite the incoming phone call process.
1). Simplify, shorten, and reorder the greeting.
2). Reduce the number of rings before rolling to voice mail.
3). Tell patients when to expect action or a call back (this is crucial).
4). Equip staff to handle calls effectively.
5). Secure a portal for patient communication.
6). Provide patients with educational materials they can reference at their leisure.
7). Provide patients with a summary of the visit.
To gain a better understanding of root cause please read this short informative article from Physicians Practice. It can be a great revamping and or training tool.
By Carol Srtyker