- Make sure each of your employees can make a good 1st impression.
- Keep your promises.
- Show appreciation and gratitude to your patients.
- Provide solid training.
- Listen and act when your patients complain.
- Go above and beyond what patients expect.
- Make it easy on your patients.
- Be open with mistakes.
- Be a little obsessed with your patients.
- Treat your employees (and each other) like customers.
Physicians Practice