CHI Has A New Card
It has been reported that CHI has a new name on their card.
Beware: Scammers are Everywhere
Scammers continue to target everyone, regardless of age, gender, education or income level. Whether you are a physician or funeral director. I think this is truly the only profession that totally does not discriminate. They do not care if you draw a minimal social security check or if you are among the rich and famous.
Another of our local physicians received a call just this morning. The deceiver claimed to be from the Drug Enforcement Administration (D.E.A.). They were investigating misuse of the physicians D.E.A. number.
This is not the first time this has happened to local physicians.
POET advised the office to call the D.E.A., which they did. Later reporting back, that the D.E.A. office had advised the physician office to file a written complaint with all the details at www.ic3.gov. D.E.A. personal also stated that the D.E.A. will not call you. If you are being investigated you will either receive a registered letter or they will show up on your door step. Do not give these charlatans any of your time.
Nickel and Dimed by Electronic Credit Card Fees?
Chances are that at least one small health care coverage plan is trying to force your medical practice to receive payments through a virtual credit card – one that charges unnecessary fees.
“This is something that’s affecting all practices to some degree.” “The good news is that physicians don’t need to put up with that, and the Texas Medical Association can help.” See “How to respond” from TMA, below.
Physicians are Responsible for Checking OIG Exclusions List
This article was submitted to TMA by the Texas Office of Inspector General as part of an educational campaign for physicians and other health care professionals. Physicians should consult with their own retained counsel.
“Physicians are REQUIRED to screen all employees for exclusion from Medicaid on a MONTHLY basis. Under the OIG’s rules, a practice may be subject to administrative sanctions for failing to document that its employees or contractors are not excluded, or for failing to notify the OIG after identifying an excluded employee.”
The Texas Exclusions List is updated daily. You can access the state list via the Texas OIG website. The federal list and an instructional video for using it are available at exclusions.oig.hhs.gov.
Angelina Co. Vs. City of Lufkin
Angelina County
City of Lufkin
VS
POET holds a direct contract with the employer group: Angelina County
If you are unsure your physician has opt’ed into this POET contract, give us a call.
POET is working to obtain a direct contract with employer group: City of Lufkin.
POET will email opt in to physicians, when and if a contract is obtained.
YES
YES
PHCS is on both cards. But if you will look closely the card states PHCS is the “Medical Plan Network Access”. This means Angelina County is accessing physicians through a “lease network”. Angelina county employees are not insured by PHCS.
Imagine 360 is also on both cards. Imagine 360 is NOT an insurance company. They are a “third party administrator” (TPA). A third-party administrator (TPA) provides administrative services for self-funded health plan.
If you have opt’ed in to POET’s Angelina Co. agreement, please do not turn away your patients. Nothing has changed with the Angelina Co. contract. The only difference is GPA has changed it’s name to Imagine 360. However, that does not affect the current contract.
UHC Updates October 2022
Policy and protocol notice
Get the latest updates, legal mandates, state-specific news, trainings and more for
Medicare Advantage, Medicaid and Individual and Group Market plans.
TX Resources for Family
Physicians who frequently refer patients to no- and low-cost state services like health insurance and child care will find that easier now that the state has launched familyresources.texas.gov, a website that puts links to those services all in one place.
FBI Warns Healthcare Sector of Surge in Payment Scams
Cybercriminals are stealing multimillion-dollar payouts from healthcare payment processors by compromising user login credentials, the FBI warns the healthcare industry.
In recent incidents, cybercriminals used employees’ publicly available personally identifiable information and deployed social engineering techniques to impersonate care providers and gain access to healthcare portals, payment information and websites, the FBI says.
In April, an unnamed healthcare company with more than 175 medical providers discovered that a threat actor had posed as an employee and changed automated clearinghouse instructions of one of the entities’ payment processing vendors to direct payments to the cybercriminal.
“Cybercriminals are incredibly patient and have been known to spend months or longer learning about individuals and organizations in order to gain access, and then once they have access, further biding their time to gain more knowledge that allows them to increase the severity and magnitude of their crime,” he says.
Indicators of Compromise
The FBI advises entities to watch for any of a number of potential indicators that cybercriminals are attempting to gain access to user accounts.
The indicators include:
- Phishing emails targeting the financial departments of healthcare payment processors;
- Suspected social engineering attempts to obtain access to internal files and payment portals;
- Unwarranted changes in email exchange server configuration and custom rules for specific user accounts;
- Requests within a short time frame for employees to reset passwords and multifactor authentication phone numbers;
- Employees reporting they are locked out of payment processor accounts due to failed password recovery attempts.
Who ya’ gonna call?
HAVING ISSUES WITH MEDICARE CALLS?
Who do you call? A source from MGMA shared this information.
They suggest you file a complaint and email CMS leadership. Because complaints go to “low-level” administrative staff whose entire goal is to close them.
Create a complaint letter detailing your experience. Email it to CMS Administrator Chiquita Brooks-LaSure Administrator and CC to the relevant CMS leadership as follows:
CMS Administrator: Chiquita Brooks-LaSure [email protected]
Deputy Chief Operating Officer: Karen Jackson [email protected]
Director Office of Program Operations & Local Engagement: Nancy O’Connor [email protected]
Deputy Administrator and Director Center for Medicare: Meena Seshamani, M.D., PhD [email protected]
Deputy Administrator & Director Center for Medicare & Medicaid Innovation: Elizabeth Fowler [email protected]
Deputy Administrator and Director Center for Consumer Information & Insurance Oversight: Dr. Ellen Montz [email protected]
Deputy Director: Cheri Rice [email protected]
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