Tag: Cigna Healthcare (MA), Also see HealthSpring (HCSC)
HSConnect Headache??
THERE IS RELIEF INSIGHT!!
To align with the recent extension of the federal public health emergency (PHE) period, Cigna is again extending the cost-share waiver for COVID-19 testing and testing-related services through April 20, 2021.
- Referrals requirements for in-network providers & out-of-network providers are waived through 04/20/2021.
- Providers do not have to go into HSConnect/MHK for referrals, but they will need to continue doing pre-certs for any services that require them.
- Specialists should accept members without a referral during this time. Referral requirements for in-network providers & out-of-network provider are waived through 04/20/2021.
For the most up to date information please go to https://medicareproviders.cigna.com/
Cigna Offices Closed 1/18/2021 for MLK day.
This includes HealthSpring.
HSConnect
If you are experiencing an issue with HSConnect, Please Read.
From HealthSpring regarding referrals: Our apologies for the inconvenience and confusion, but this is a known issue within the HSConnect/MHK platform. All of our specialists are showing non-participating in HSC/MHK as of 2021 for some reason, even with a correct NPI of a participating specialist. It is currently being researched and examined on this end. In the meantime, my understanding is that the PCP can still submit the referral despite the notification – it’s just causing some confusion to see a par provider listed as non-par. We’re hoping to rectify the issue as soon as possible as to limit the disruption for our physician offices and members.
If you are having an issue checking eligibility, you may do so via automated phone system:
1-800-230-6138, option 1
To request HSConnect support (Please take screen shots if possible) Email:[email protected]
HSConnect provider portal/MHK FAQ 11/23/20
As you are likely aware, the HSConnect provider portal underwent an MHK integration on 10/30/2020. The MHK implementation team created an FAQ to reflect some recent questions and answers that a provider staff member may have. The updated provider portal document is available here on Ink, Just a click away.
HSConnect, MHK Provider Portal Updated FAQ 11/23/2020
[embeddoc url=”https://community.poetllc.org/wp-content/uploads/2020/11/MHK-Provider-Portal-Updated-FAQ-11.23.2020.pdf” download=”all” viewer=”google”]
HSConnect Integration Issue, Cigna HealthSpring?
Here is the Help Desk Information
(866) 952-7596
When emailing, please send print screens of the error or problem.
Cigna’s response to COVID-19
Cigna Coronavirus (COVID-19) Interim Billing Guidance for Providers for Commercial Customers. Updated October 30, 2020 – Highlighted text indicates updates.
As the COVID-19 pandemic continues, we appreciate that providers across the country are on the front line to offer dedicated care to our customers and help protect local communities.
As federal guidelines continue to evolve in support of the COVID-19 pandemic, we have again extended our interim coverage accommodations for commercial Cigna medical services, as follows:
- The cost-share waiver for COVID-19 diagnostic testing and related office visits is extended until January 21, 2021.
- The cost-share waiver for COVID-19 related treatment is extended until December 31, 2020.
- Some other interim accommodations (e.g., for credentialing and authorizations) are extended through December 31, 2020, as outlined on this page.
- The interim COVID-19 virtual care guidelines as outlined on this page are in place until December 31, 2020. Beginning January 1, 2021, we will implement a new Virtual Care Reimbursement Policy. Please visit CignaforHCP.com/virtualcare for additional information about this new policy.
HSConnect is Integrating 10/30/2020
Cigna’s Secure HSConnect is Integrating 10/30/2020
[embeddoc url=”https://community.poetllc.org/wp-content/uploads/2020/10/HSConnect-Enhancements-10302020.pdf” download=”all” viewer=”google”]
Cigna HealthSpring Medicare Advantage PCP E-Newsletter October 2020
Below are this month’s topics:
- COVID-19 Impact on Native American and Hispanic Populations
- COVID-19 Provider Resources
- CAHPS Corner – Vaccination Focus
- October is Liver Awareness Month
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