Tag: City of Lufkin
City of Lufkin 2025-2025 Benefits
Health Plan Representatives Updated 8/4/2025
The Health Plan Representatives List has been updated. This is a good tool to print and have close by when you have an issue.
The biggest change for claims issues will be HealthSpring (HCSC) formerly Cigna MA. Here is how:
- Email ALL claims issues to [email protected]
2. HealthSpring has supplied the spreadsheet that MUST be used. A link is provided below, or you may call POET, we will be glad to email you an electronic copy.
Only the columns with Red Lettering, need to be filled out by the Physician’s office.
4. Always feel free to copy [email protected] if you would like POET to be in the loop.
5. If you have a time sensitive, special, or just an issue you would like to discuss with POET, please call (936) 637-7638.
Angelina Co. Vs. City of Lufkin
Angelina County
City of Lufkin
VS
POET holds a direct contract with the employer group: Angelina County
If you are unsure your physician has opt’ed into this POET contract, give us a call.
POET is working to obtain a direct contract with employer group: City of Lufkin.
POET will email opt in to physicians, when and if a contract is obtained.
YES
YES
PHCS is on both cards. But if you will look closely the card states PHCS is the “Medical Plan Network Access”. This means Angelina County is accessing physicians through a “lease network”. Angelina county employees are not insured by PHCS.
Imagine 360 is also on both cards. Imagine 360 is NOT an insurance company. They are a “third party administrator” (TPA). A third-party administrator (TPA) provides administrative services for self-funded health plan.
If you have opt’ed in to POET’s Angelina Co. agreement, please do not turn away your patients. Nothing has changed with the Angelina Co. contract. The only difference is GPA has changed it’s name to Imagine 360. However, that does not affect the current contract.
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