Compliants – POET LLC

Upcoming Changes to STAR+PLUS

Effective September 1, HHSC is transitioning contracts for the STAR+PLUS program. Below are a few resources that may help.

If you need help with….

Try…

Managed Organization Complaints.

Knowing how this transition will impact my billing.

Please reach out to the MCO to understand their billing process.

Helping your clients through the transition.

See the HHSC Star+Plus webpage for transition resources.

For any STAR+PLUS transition related issues, please contact the STAR+PLUS Go Live Inbox.

And as always, contact POET if you have any concerns.