Category: Business
Security Training Tips for Frontline Employees
The shift towards digital solutions has had a profound impact and benefit. However, it has also introduced new challenges, particularly concerning security, which is why your frontline employees need to be properly trained to ensure your business and customers are protected.
As frontline sectors continue to embrace technology, the dependency on digital tools and platforms grows. Employees now rely on various devices and software to perform their duties, from processing transactions and managing customer interactions to accessing sensitive information. Point-of-sale systems, digital customer service platforms, electronic health records, and mobile apps are now standard tools in these environments.
The Importance of Security Training for Frontline Workers
Frontline workers extend beyond emergency responders. It’s an encompassing term to describe individuals who are the first point-of-contact between a company and its customers. They can handle sensitive information, greet patrons as they enter facilities, or provide direct support when needed
Why is front line training so vital?
- Direct Customer Interaction
- Protecting Sensitive Information
- Identifying Threats
- Compliance with Regulations
- Building Customer Trust
For Additional Helps and Tips Visit: Vector Security’s Security Blog.
BCBSTX to Require E/M Codes for Consultation Services
Starting Nov. 18, Blue Cross and Blue Shield of Texas (BCBSTX) will no longer pay physicians for outpatient or inpatient consultations when they report those services with Current Procedural Terminology (CPT) codes 99242 – 99245 and 99252 – 99255.
Instead, the payer says physicians will need to report consultation services with an appropriate office outpatient or inpatient evaluation and management (E/M) code representing where the visit occurred and its level of complexity.
According to the health plan, consultation claims reported with CPT codes after Nov. 18 will be denied.
Updated 12/10/2024, to add BCBS website information
Evaluation and Management Coding – Professional Provider Services
Policy Number: CPCP024
Version 1.0
Enterprise Clinical Payment and Coding Policy Committee Approval Date:
August 7, 2024
Plan Effective Date: November 18, 2024
(Blue Cross and Blue Shield of Texas Only
Consultation(s) CPT Codes 99242-99245 ,99252-99255 Effective 11/18/2024, the plan will no longer reimburse for office/outpatient consultation codes (CPT codes 99242–99245) and inpatient consultation codes (CPT codes 99252–99255). Consultation services should be reported with an appropriate office/outpatient or inpatient E/M code representing the location where the visit occurred and the level of complexity of the visit performed, such as code ranges 99221-99223, 99304-99306, and 99202-99215.
Can Your Employee Handbook Get You In Trouble?
Many healthcare businesses have an employee handbook, but fail to update them on a regular basis.
There have been a large number of changes to employment law, over the past couple of years.
Have Questions About Capturing Telehealth Visits?
Teleheath appears to become increasingly complex on a daily basis.
The following is a list of guidelines provided by MGMA:
Click on the title to follow the link.
Digital Precertification on CignaforHCP.com
- Beginning July 18, 2024, registered users with the Precertification – View and Submit entitlement have access to digital precertification correspondence via the Messaging Center on CignaforHCP.com.
- Digital correspondence notifies users when precertification letters are available, or when action is required to continue processing.
- Designate the following communication preferences by logging into CignaforHCP.com > Settings and Preferences > Communication Settings:
- The type of correspondence you want to receive (e.g., emails and/or alerts) when digital correspondence is available.
- Email notifications and frequency to alert you when new digital correspondence is available.
UHC Major Data Breach
Just four months after the Change Cyberhack, UnitedHealth Care is hit again.
Community Health Centers (CHC), has disclosed a major data breach. CHC has revealed that a “substantial quantity of data” was stolen, impacting a “substantial proportion of people in America.” UnitedHealth’s CEO Andrew Witty estimated one-third of all Americans have been affected by the breach. That is over 111 million people.
“While CHC cannot confirm exactly what data has been affected for each impacted individual, information involved may have included contact information (such as first and last name, address, date of birth, phone number and email.
This means that millions of individuals could be at risk of identity theft and other forms of fraud.
Cigna Denies Claims without Z-Code
Starting July 14th
Cigna Healthcare will deny certain claims that are billed with a Z-code and without documentation. A move that could add to your administrative burden.
Cigna will deny claims when practices bill certain evaluation and management (E/M) codes (99202-99215) with a preventive service code and a supporting Z diagnosis code – but not supplemental medical record documentation.
Physicians will need to refer to multiple policies by the payer to utilize both preventive services and problem-oriented E/M services for new and established patients on the same date of service, which Texas Medical Association billing and code experts caution could add to practices’ workload. Moreover, these services will not be payable by Cigna when billed with a Z diagnosis code alone.
TMA experts recommend including supporting medical record documentation with the diagnosis code for the problem E/M claim to identify why a preventive service – like dietary counseling, for example – was performed.
Physicians can also check Cigna’s preventive services policy for examples of Z codes or refer to Cigna’s E/M Reimbursement Policy for more payment information from the payer.
UHC Network News July 1, 2024
Take Note: Quarterly CPT and HCPCS Code Updates
Effective Jul. 1, 2024, all applicable Medical Policies and Medical Benefit Drug Policies have been updated to reflect the quarterly Current Procedural Terminology (CPT®) and Healthcare Common Procedure Coding System (HCPCS) code additions, revisions, and deletions. Refer to the following sources for information on the code updates:
FBI and HHS release Joint Cybersecurity Advisory
The Federal Bureau of Investigation (FBI) and the U.S. Department of Health and Human Services (HHS) have issued a joint cybersecurity advisory (CSA) to share known indicators of compromise (IOCs) and tactics, techniques, and procedures (TTPs) associated with a social engineering campaign. The campaign focuses on healthcare, public health entities, and providers, recognizing healthcare organizations as prime targets for hackers due to their large scale, reliance on technology, access to personal health information, and the significant consequences of disruptions in patient care.. ~Ann Ribeiro, Industrial Cyber News Editor
Physicians Can Delegate Breach Notifications to Change Healthcare
However, this delegation is only allowable if Change Healthcare or UHC are business associates of the covered entity. OCR made clear that the ultimate responsibility for ensuring such notifications occur remains with the covered entity, meaning physicians may still need to provide breach notifications under those circumstances.
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