Updated Clinical Prior Authorization

Assistance Chart Now Available

An update to the Clinical Prior Authorization Assistance Chart is available. The chart identifies which clinical prior authorization each MCO uses and whether the MCO uses all or some of the steps in the evaluation process.

Aetna OfficeLink Updates, Oct. 1, 2023

Healthcare Common Procedure Coding System (HCPCS) modifiers FX and FY

Effective January 1, 2024, we will reduce payment for radiology procedures billed with modifiers FX and FY to align with the Centers for Medicare & Medicaid Services (CMS) guidelines.

• Modifier FX (X-ray taken using film): A 20% payment reduction applies to the technical component (and the technical component of the global fee).

• Modifier FY (computed radiography X-ray): A 10% payment reduction applies to the technical component (and the technical component of the global fee).

Reimbursement for code A9279

(monitoring feature/device)

Effective January 1, 2024, Aetna® will no longer reimburse for code A9279, since it is considered statutorily non-covered.

Aetna Monthly OfficeLink Update

Aetna Claim and Code Review Program

This update applies to Aetna’s Commercial, Medicare and Student Health members.

Beginning September 1, 2023, you may see new claim edits. These are part of our CCRP. These edits support our continuing effort to process claims accurately for our commercial, Medicare and Student Health members. You can view these edits on our Availity provider portal.*

For coding changes, go to Aetna Payer Space > Resources > Expanded Claim Edits

With the exception of Student Health, you’ll also have access to our code edit lookup tools. To find out if our new claim edits will apply to your claim, log in to the Availity provider portal. You’ll need to know your Aetna® provider ID number (PIN) to access our code edit lookup tools

OfficeLink Updates

Aetna on Pre-certs

Submitting Precertification Request

Be sure to submit precertification requests at least two weeks in advance. To save time, request precertification online. Doing so is fast, secure and simple.

You can submit most requests online through our Availity provider portal.* Or you can use your practice’s Electronic Medical Record (EMR) system if it’s set up for electronic precertification requests. Use our “Search by CPT® code” search function on our precertification lists page to find out if the code requires precertification.**

Be Sure and Click the links for more information

Just in Aetna OfficeLink Update

Changes to Aetna’s Commercial drug list BEGIN ON JULY 1st

“On July 1, 2023, we’ll update our pharmacy drug lists. Changes may affect all drug lists, precertification, step therapy and quantity limit programs.
You’ll be able to view the changes as early as May 1. They’ll be on our Formularies and Pharmacy Clinical Policy Bulletins page.”

Ways to request a drug prior authorization:

  • Submit your completed request form through our Availity provider portal.*
  • For requests for non-specialty drugs, call 1-800-294-5979 (TTY: 711). Or fax your authorization request form (PDF) to 1-888-836-0730.
  • For requests for drugs on the Aetna Specialty Drug List, call 1-866-814-5506 or go to our Forms for Health Care Professionals page and scroll down to the Specialty Pharmacy Precertification (Commercial) drop-down menu. If the specific form you need is not there, scroll to the end of the list and use the generic Specialty Medication Precertification request form. Once you fill out the relevant form, fax it to 1-866-249-6155. 

For more information, call the Provider Help Line at 1-800-AETNA RX (1-800-238-6279) (TTY: 711).

Aetna Update August 2022

Effective 11/1/2022 

Computer-assisted surgical and musculoskeletal navigation coding update.
Aetna® will no longer consider the following codes for separate reimbursement:
• 20985 (Computer-assisted surgical navigational procedure for musculoskeletal procedures, image-less (List separately in addition to code for primary procedure))
• 0054T (Computer-assisted musculoskeletal surgical navigational orthopedic procedure, with image-guidance based on fluoroscopic images (List separately in addition to code for primary procedure)). The use of computer-assisted surgical navigation is considered
integral to the performance of the procedure.

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There is a New Player in the Game

EMI Health is proud to provide access to the Aetna network.

Each member will have a medical identification card with the EMI Health and Aetna logos.

Aetna 3rd-Party Claim and Code Review

Beginning June 1, 2022, you may see new claim edits.

According to March 1, 2022 Aetna OfficeLink Updates: These are part of our Third-Party Claim and Code Review Program. These edits support our continuing effort to process claims accurately for our commercial, Medicare and Student Health members. You can view these edits on our Availity provider portal.*

You can view any of these edits on Aetna’s Availity® provider portal.

For coding changes, go to:

  • Aetna Payer Space
  • Resources
  • Expanded Claim Edits

Except for Student Health, you’ll also have access to Aetna’s code edit lookup tools. To find out if our new claim edits will apply to your claim, log in to our Availity provider portal. You’ll need to know your Aetna® provider ID number (PIN) to access our code edit lookup tools

Here is what POET found with 2022 effective dates:

Aetna, No Longer Paying Office Consult

*ALERT*

Starting March 1, 2022, Aetna will no longer pay office consultation codes 99241 – 99245

*ALERT*

Aetna OfficeLink Updates, December 1, 2021

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