Tag: Staff Training
Security Training Tips for Frontline Employees
The shift towards digital solutions has had a profound impact and benefit. However, it has also introduced new challenges, particularly concerning security, which is why your frontline employees need to be properly trained to ensure your business and customers are protected.
As frontline sectors continue to embrace technology, the dependency on digital tools and platforms grows. Employees now rely on various devices and software to perform their duties, from processing transactions and managing customer interactions to accessing sensitive information. Point-of-sale systems, digital customer service platforms, electronic health records, and mobile apps are now standard tools in these environments.
The Importance of Security Training for Frontline Workers
Frontline workers extend beyond emergency responders. It’s an encompassing term to describe individuals who are the first point-of-contact between a company and its customers. They can handle sensitive information, greet patrons as they enter facilities, or provide direct support when needed
Why is front line training so vital?
- Direct Customer Interaction
- Protecting Sensitive Information
- Identifying Threats
- Compliance with Regulations
- Building Customer Trust
For Additional Helps and Tips Visit: Vector Security’s Security Blog.
Can Your Employee Handbook Get You In Trouble?
Many healthcare businesses have an employee handbook, but fail to update them on a regular basis.
There have been a large number of changes to employment law, over the past couple of years.
Humana Physician News Q2 2024 Newsletter
NEW! 2024 preauthorization lists (PAL) and notification requirements Lists of services and medications, effective July 1, 2024, that may require preauthorization for patients with Medicare Advantage, Medicaid, dual Medicare-Medicaid and commercial coverage are now available.
NEW! 2024 provider manuals Humana Medicare and Medicaid provider manuals, effective March 15, 2024, are now available.*
Quality and Stars learning series Humana provides educational webinars each month, covering Quality and Stars-related topics for both learning purposes and continuing education credits.
Good News, Bad News in Medicare 2025
A first look at the 2025 Physician Fee Schedule
The 2025 Physician Fee Schedule proposed rule is a study in contrasts. If you’re the kind of person who can see both sides of an issue, this rule is for you.
Good News
Bad News
Practitioners doing telehealth from their home can continue to use the practice address instead of their home address on claims for 2025
Without an act of Congress, for real time audio/visual visits on 1/1/2025 patients can no longer receive these services in their homes in all geographic areas. Patients must be in an underserved area and go to a facility setting for telehealth. (Unless Congress changes this in their end of year Consolidated Appropriations Act.)
16 new telehealth codes that can be selected based on Medical Decision Making (MDM) or time.
Medicare has given them a status indicator of invalid.
New HCPCS code for GIDXX for visit complexity inherent to in patient and observation services associated with a confirmed or inspected infectious disease. (GIDXX is a placeholder code, not a final code.)
Limiting use. “We anticipate the HCPCS code GIDXX would be reported by physicians with special infectious disease training”
Can use G2211 when you use modifier 25 for an E/M and wellness visit on the same day, immunizations, and other preventive medicine services.
That’s the only exception.
Need Help Meeting all the Components of the Compliance Attestation. Here is Help.
Ever thought about how a confident, well-trained front office team could transform your healthcare practice?
MGMA is thrilled to present the best front-office training in practice management, designed to improve patient interactions and boost your team’s performance. Make this a priority in your onboarding process today!
Make it a Priority.
Ed Plus is the easy-button on staff training, and it’s extremely cost-effective. Courses include:
- It All Starts Here: Front Office Mastery
- An Overview of Culturally Competent Care
- Controlling Healthcare Workplace Violence
- Dealing With Disruptive Patients
- Diversity, Equity, and Inclusion in the Healthcare Workplace
- Employment Law for Medical Practices
- Establishing and Maintaining a Healthcare Compliance Program
- Healthcare Fraud, Waste, and Abuse
- HIPAA Essentials for Medical Practices
- Keeping Up With Revenue Cycle Compliance
- Lean Leadership
- OSHA Bloodborne Pathogens Standard
- OSHA for Medical Practices
- Revenue Cycle Compliance and Fraud
- Safety First: Keeping Your Workplace Safe
- Sexual Harassment in the Workplace
Front Office Training Exclusively in Ed Plus, Follow this Link for more information.
HHSC: Star+Plus Webinars
HHSC is transitioning contracts for the STAR+PLUS program effective September 1, 2024.
They will be conducting webinars to assist with the STAR+PLUS transition as this change will affect both members and providers.
ONLY TWO SESSIONS LEFT
Saturday June 22nd, 9:00-10:00 AM
Monday June 24th, 1:00-2:00 PM
Code Selection and Level of Service Training
“CodingIntel” is launching new courses, and the first is E/M Expertise: Go Beyond the Basics!
“We’ve developed a four-module course intended for those with a strong E/M knowledge base. The content is supported by CMS and CPT citations. When the citations are definitive, you’ll have a definitive answer. When they aren’t, you’ll be able to explain the gray areas clearly.”
This isn’t an introductory course. Knowledge and experience in E/M codes and selection is a prerequisite for this course.
This course has 3.5 AAPC CEUs for those who view the entire course and have at least a 70% score on the post-test.
The 1st course will drop March 4, 2024. POET will post the link as soon as we get it.
Staff Reviews, we all hate them
The opportunity for these meetings to go well is just a few measurements away. Whether it is front-desk, back-office, or healthcare staff, making sure that you have measurable goals and metrics will ensure these meetings are successful.
This article from Physicians Practice has some great pointers. Check it out by clicking the link below.
Difficult Patients
Seems We All Have THAT One.
It’s confusing to refer to a patient as “difficult.”
Difficult?
Are we talking Multiple Comorbidities that are tough to manage?
Maybe they question your medical judgement?
Is it that one that derails your whole day, by telling you their life story?
Or is it just possible they were just born: Angry, Frustrated, and noncompliant?
Whatever the reason for your “difficult” patient, click on the button to view Amanda Hill, JD’s article in Physicians Practice to get some strategies to help deal
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