Virtual Insurance Cards
With Virtual Insurance Cards on the rise, it can become an issue for your staff at check in.
The usual method of scanning in the insurance card, is not an option with virtual cards.
This may open up the possibility for human error in capturing the data off the card.
One office suggest you have the patient email the card from their phone to the office.
Then the card can be uploaded into the patient chart.
There is a New Player in the Game
EMI Health is proud to provide access to the Aetna network.
Each member will have a medical identification card with the EMI Health and Aetna logos.
Submitting Claim Appeals to Humana
Learn how to use Availity Essentials’ Appeals function to submit appeals and disputes. You can upload needed documentation and check the status of requests that were submitted online.
UHC User Friendly Self Service Resource Guide.
Feel Free to Print and Keep at Your Desk.
The Most Asked Questions About Medical Coding Audits Following the 2021 E/M and MDM Changes ~MGMA
In the above linked article you will find:
- What E/M Updates to Watch
The definition of “external” for purposes of reviewing data as part of MDM.
What is time-based coding?
Documentation Tips
- And More
Consumers Demand Great Customer Service
The Key to Patient Loyalty
While delivering safe, high-quality, patient-centered care remains the top priority for healthcare providers,
consumers demand great “customer service” and strong communication throughout the experience.
In fact, respondents cite the demeanor of front office staff as being more important than bedside manner in earning their loyalty and impacting their likelihood to recommend.
59% of patients consider good pre- and post-appointment communication as key to their loyalty—a 27.9%
uptick since 2019.
~~~~~
More than a third also value text and email appointment reminders.
When asked, what other factors influence your loyalty to a provider (i.e., you would recommend them to a friend or seek care from them multiple times):
WHY WON’T THEY BOOK AN APPOINTMENT?
The Public searching online for a provider, has found you.
But what has discouraged them from making an appointment?
Once a Consumer Selects a Provider
Many factors may prevent a consumer
from becoming a patient.
“Difficulty contacting the office” is the #1 reason a patient is deterred from booking an appointment.
The second-biggest blocker of successful acquisition is untrustworthy reviews, followed by an average rating of less than 4 stars and incomplete listings information.
Referrals are still a critical part of the patient journey—but no longer enough to secure a patient. After receiving a referral, 83% of patients today will go online to read reviews about the referred provider. And 84% say they will change their mind about a referred provider if they are rated less than 4 stars.
A Better Communication… Conclusion
Medical practices increasingly face administrative burdens and staffing challenges that make truly patient-centered care difficult — if not impossible. But maintaining good patient relations pays dividends through higher patient satisfaction scores, increased loyalty and higher revenues during a time when margins are thin.
Secure, HIPAA-complaint asynchronous and synchronous communications can help the same number of staff to manage more patients, preserve provider time for the sickest patients and create workflow efficiencies.
Thank you to MGMA -Insight Article -3/21/22
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